In Business Since 1982
(716) 803-6076
AMEX, DINERS CLUB, DISCOVER, MASTER CARD, VISA
* Contacts
* Eye Exams
* Eyeglasses
* Iridology
* Laboratory on Site
* Large Selection
* Prescriptions Filled
* Visual Plans Welcome
RET OPTICAL GOODS MEDICAL DOCTOR'S OFFICE
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Posted by lancastermom on 6/24/2008
I recently used Eye to Eye for my son?s exam & possible contacts. When I arrived the dr said that he tested my son's vision with his glasses ? he had 20/15 vision so no need for an eye test just contact fitting (which they completed in 20 min or so before I got there). The optician told me the kit would be $417. I said we can't afford the lens & can I pls have the script & we'll shop elsewhere. The optician said he'll write the perscription when my son comes back in 2 weeks for an exam. He then said you owe me $180 for the fitting & two pairs of contacts (he had my son try 2 pairs before 1 was comfortable). I said no - we didn't commit to lens. I said I?ll have my son take the lens out & I can?t pay for the pair that didn?t work. The optician said NO it is $180 or $417! I had to pay $180 in order to leave - he ONLY takes visa & MC with a receipt that said 'no returns our refunds'. I called my bank who said they'll fight the charge & i should try to get the optician to pull back on the charge. I called the him back & was told I will lose the fight since i signed a receipt that said no returns or refunds. I assume based on my call to complain - the optometrist mailed me the 'prescription' written on a piece of paper & a note saying here's free contacts. I recieved the package two days later. I had since filed a claim with my bank for the $80 (agreeing to pay for the exam but not the two pairs of contacts thta i didn't agree up front to buy). Update ? the optometrist called me this week (I assume the bank called him) and is now stating that the $180 was his service fee NOT the contacts. Per the optometrist: the sign in the office says payment in full for services rendered and - that the $180 was for services not an exam & two sets of contacts. His story has now changed ? mine however has remained the same.
Posted by F L. on 8/16/2005
Eye to Eye Optical provides personalized optical services that's missing from today's big chains. Their price for eye exam is very low and the owner is very knowledgeable. Their pricing for glasses and contacts are a bit on the high end, but this place is great if you want the exam only which I found way cheaper than other places.
